Terms and Conditions
These Terms and Conditions govern the use of this website and the purchase of women’s coats and jackets, cashmere clothing, blazers, and other products offered through the website. By accessing the website, creating an order, or purchasing any product, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
The website and its retail activities are operated by:
Company: Calvane
Address: 6 BROOKWATER CLOSE, HALIFAX, HX3 0QR
Email: support@calvane.online
Telephone: +44 7823733631
Customers may use the contact information above for questions relating to orders, products, payments, deliveries, returns, refunds, complaints, or these Terms and Conditions.
2. Scope of These Terms
These Terms and Conditions apply to customers who access, browse, or make purchases through this website.
They apply to purchases of women’s coats and jackets, cashmere clothing, blazers, and any other products that may be made available through the website.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not place an order through the website.
3. Eligibility to Place an Order
Customers placing orders must have the legal capacity to enter into a binding contract.
When placing an order, you must provide information that is accurate, complete, and current.
You are responsible for checking all information before submitting an order, including your name, delivery address, contact details, product selection, size, colour, quantity, and any other applicable product options.
We are not responsible for problems caused by incorrect information supplied by the customer.
4. Product Information
We aim to provide clear and accurate descriptions of the products available for purchase.
Product information may include descriptions, photographs, colours, materials, sizes, specifications, care information, availability, and other relevant details.
Customers should review the available product information carefully before making a purchase.
Product photographs are intended to provide a reasonable representation of the item. However, slight differences may occur due to lighting, photography, screen settings, manufacturing variations, fabric characteristics, or differences between individual products.
Such minor differences do not necessarily mean that a product is defective or incorrectly supplied.
5. Clothing Sizes and Fit
Customers are responsible for selecting the appropriate size before completing an order.
The fit of coats, jackets, cashmere garments, blazers, and other clothing may vary depending on the design, cut, fabric, construction, and individual body shape.
Any sizing information provided on the website is intended to assist customers with their selection but does not guarantee that a particular size will fit every customer in the same way.
Customers should review all available sizing information before placing an order.
6. Cashmere and Natural Material Characteristics
Cashmere and other natural or delicate fibres may have characteristics that differ from synthetic materials.
Minor variations in texture, surface appearance, colour tone, fibre distribution, or softness may occur naturally.
Pilling or surface changes may also develop through normal wear, friction, washing, or improper care.
Customers should follow the applicable care instructions supplied with the product.
Normal characteristics of natural fibres are not automatically considered manufacturing defects.
7. Prices
The price payable for a product will be the price displayed during the purchasing process when the order is submitted, subject to correction of obvious errors.
We may change product prices at any time before an order is accepted.
Price changes will not normally affect an order that has already been accepted unless there has been an obvious pricing or technical error.
Any delivery charges or other applicable charges will be shown before the customer completes the order where applicable.
Customers should review the total amount payable before submitting payment.
8. Orders and Contract Formation
Submitting an order represents an offer by the customer to purchase the selected products.
Receiving an order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.
An order may be subject to payment verification, availability checks, fraud-prevention checks, address verification, and other reasonable checks before fulfilment.
A binding sales contract is formed when the order has been accepted for processing and fulfilment.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so.
9. Order Cancellation by Us
We may refuse, suspend, or cancel an order where reasonably necessary, including where:
The product is unavailable.
Payment cannot be authorised or successfully processed.
The customer information appears incomplete or incorrect.
There is a suspected fraudulent or unauthorised transaction.
There is an obvious pricing or product information error.
Delivery cannot reasonably be completed using the information supplied.
The order appears to involve misuse of the website or purchasing system.
Where payment has already been collected for an order that we cancel, the appropriate refund will be arranged using the applicable payment method.
10. Payment
Customers must pay the full amount shown at checkout using an available payment method.
The customer confirms that they are authorised to use the payment method provided.
Orders may not be processed until payment has been successfully authorised.
If a payment is declined, reversed, cancelled, disputed, or otherwise unsuccessful, we may suspend or cancel the related order.
Customers remain responsible for providing accurate payment and billing information.
11. Product Availability
All products are offered subject to availability.
Adding an item to a shopping basket does not guarantee that the product will remain available until checkout has been completed and the order has been accepted.
In rare circumstances, an item may become unavailable after an order is submitted because of inventory differences, damaged stock, simultaneous purchases, technical errors, or other operational reasons.
If we are unable to supply an ordered item, we may cancel the affected item or order and arrange any appropriate refund.
12. Delivery
Customers must provide a complete and accurate delivery address.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Customers are responsible for checking tracking or delivery information when provided and for taking reasonable steps to receive their parcel.
We are not responsible for delays caused by incorrect addresses, unavailable recipients, customs procedures, carrier disruption, severe weather, transportation difficulties, public emergencies, or other circumstances outside our reasonable control.
Any statutory rights relating to delivery remain unaffected.
13. Risk and Ownership
Responsibility for goods will generally pass to the customer when the goods are delivered to the customer or to a person identified by the customer to receive them, subject to applicable UK consumer law.
Ownership of the goods will pass to the customer once full payment has been received and the goods have been supplied in accordance with the contract.
Customers should inspect delivered parcels and products within a reasonable period after receipt.
14. Returns, Cancellation Rights and Refunds
Where applicable, customers purchasing as consumers may have statutory cancellation and return rights under UK consumer law.
Any return must comply with the applicable return conditions communicated through the website.
Customers should handle products carefully while deciding whether to keep them.
Returned clothing should not be worn beyond what is reasonably necessary to inspect the item, and should not be damaged, altered, washed, contaminated, or otherwise reduced in value through unnecessary handling.
Where a customer has a statutory right to cancel or return an order, these Terms and Conditions do not remove or restrict that right.
Refunds will be handled in accordance with applicable consumer law and the return and refund terms made available by the business.
15. Faulty, Damaged or Incorrect Products
Customers should contact us if they believe a product is faulty, damaged, materially different from its description, or different from the item ordered.
Customers may be asked to provide relevant information such as the order details, a description of the issue, and photographs showing the condition of the product.
Where a product does not meet applicable legal requirements, customers may be entitled to remedies under the Consumer Rights Act 2015.
Depending on the circumstances, available remedies may include repair, replacement, price reduction, refund, or another remedy required by law.
Nothing in these Terms and Conditions limits statutory rights relating to faulty or misdescribed goods.
16. Customer Responsibilities
Customers agree not to misuse the website.
Customers must not knowingly introduce malicious software, interfere with website security, attempt unauthorised access, manipulate transactions, submit fraudulent information, or use the website for unlawful purposes.
Customers must not use false identities, unauthorised payment information, or intentionally incorrect delivery information.
We may restrict access, refuse orders, or take other reasonable measures where misuse or fraudulent activity is suspected.
17. Intellectual Property
Unless otherwise stated, the text, layout, graphics, product descriptions, photographs, visual presentation, and other original content made available through this website are protected by applicable intellectual property laws.
Customers may use the website for personal shopping and informational purposes.
Website content must not be copied, reproduced, republished, commercially distributed, or exploited without appropriate permission where such permission is legally required.
Nothing in these Terms grants ownership of intellectual property rights to website users.
18. Website Availability and Accuracy
We aim to keep the website available and accurate, but uninterrupted or error-free operation cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, updates, technical problems, security requirements, hosting issues, or circumstances beyond our reasonable control.
We may correct errors, update product information, adjust website content, or make reasonable changes to website functionality when necessary.
Where an obvious error materially affects an order, we will take reasonable steps to correct the situation.
19. Liability and Consumer Rights
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, subject to applicable law.
We are also not responsible for losses resulting from circumstances outside our reasonable control where the law permits such limitation.
These Terms do not exclude, restrict, or override any mandatory rights available to consumers under UK law.
20. Changes, Governing Law and Contact
We may revise these Terms and Conditions from time to time to reflect changes to our business practices, products, website operation, or applicable legal requirements.
The version applicable to an order will generally be the version in effect when that order is placed.
These Terms and Conditions and any contract for the purchase of goods are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections available to the customer.
If a dispute arises, we encourage customers to contact us first so that the matter can be reviewed and an appropriate resolution can be sought.
For questions, complaints, order enquiries, or concerns relating to these Terms and Conditions, please contact:
Calvane
6 BROOKWATER CLOSE, HALIFAX, HX3 0QR
Email: support@calvane.online
Telephone: +44 7823733631