Shipping Policy

This Shipping Policy explains how orders for women’s coats and jackets, cashmere garments, and blazers are processed, prepared, dispatched, and delivered. It also outlines customer responsibilities relating to delivery information, receipt of parcels, delays, and delivery issues.

1. Order Processing

All orders are subject to successful payment confirmation and order verification before they are prepared for shipment.

Once an order has been received, the order details may be reviewed to confirm that the information provided is sufficient for processing and delivery.

Orders may require additional review where the delivery information appears incomplete, inconsistent, or requires clarification.

2. Order Preparation

Products are carefully prepared for shipment to help protect them during transportation.

Women’s coats and jackets, cashmere garments, and blazers may require appropriate folding, protective packaging, or other preparation depending on the nature of the item.

The preparation process may vary depending on the number of products ordered, product type, availability, and other operational requirements.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

The delivery information should include all details reasonably required for successful delivery.

Customers should carefully check their shipping address before completing an order.

If an incorrect or incomplete address is provided, delivery may be delayed, unsuccessful, or returned.

4. Changes to Delivery Information

If a customer notices an error in the shipping information after placing an order, the customer should contact us as soon as possible at support@calvane.online.

We will make reasonable efforts to assist where the order has not yet progressed too far through the processing or dispatch process.

Once an order has been dispatched, it may not be possible to change the delivery address or redirect the shipment.

5. Dispatch

An order is considered dispatched once it has been transferred for delivery.

Where dispatch information is available, customers may receive information relating to the shipment.

The availability and level of shipment information may depend on the delivery method and the circumstances of the order.

6. Delivery Timeframes

Delivery timeframes may vary depending on the delivery location, order processing requirements, product availability, carrier operations, seasonal demand, weather conditions, and other circumstances outside our reasonable control.

Any estimated delivery timeframe should be treated as an estimate rather than a guaranteed delivery date unless expressly confirmed otherwise.

We will make reasonable efforts to ensure orders are processed and dispatched appropriately.

7. Delivery Delays

Occasionally, delivery may take longer than expected due to circumstances beyond our reasonable control.

Possible causes may include transportation disruption, severe weather, unusually high delivery volumes, operational delays, public holidays, customs procedures where applicable, or problems with the delivery information provided by the customer.

A delay does not necessarily mean that the parcel has been lost.

Customers who believe an order has been significantly delayed may contact us for assistance.

8. Delivery Attempts

The delivery carrier may attempt delivery according to its normal procedures.

If nobody is available to receive the parcel, the carrier may make another delivery attempt, leave instructions, deliver the parcel to an appropriate collection location, or take another reasonable action depending on the delivery service used.

Customers are responsible for following any delivery instructions provided in relation to an attempted delivery.

9. Receiving an Order

Customers should inspect the parcel as soon as reasonably possible after delivery.

If the packaging appears significantly damaged, opened, or otherwise unusual, customers should keep the packaging and contact us promptly.

Customers should also check that the products received correspond with the products ordered.

10. Missing Items

If a delivered parcel does not contain all items expected in the order, customers should contact us at support@calvane.online.

Customers should provide sufficient order and delivery information so that the issue can be reviewed.

Where appropriate, we may request photographs of the parcel, packaging, shipping label, or products received to help investigate the matter.

11. Damaged During Delivery

If a product appears to have been damaged during transportation, customers should contact us as soon as reasonably possible after receiving the order.

Customers should retain the product and its packaging while the issue is being reviewed.

Photographs or other reasonable evidence may be requested to help determine the condition of the parcel and product at the time of delivery.

12. Incorrect Product Received

If a customer receives a product that does not correspond with the product ordered, the customer should contact us promptly.

Customers should avoid unnecessary use of the incorrect product while the issue is being reviewed.

We will review the order information and provide appropriate assistance according to the circumstances.

13. Parcels Marked as Delivered

If tracking or delivery information indicates that a parcel has been delivered but the customer cannot locate it, the customer should first check the delivery location carefully.

This may include checking with other members of the household, neighbours where appropriate, reception areas, designated safe places, or other locations where the parcel could reasonably have been left.

If the parcel still cannot be located, the customer should contact us so that the matter can be reviewed.

14. Undeliverable Parcels

A parcel may be considered undeliverable where delivery cannot be completed because of an incorrect address, incomplete address, repeated unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, or another delivery-related issue.

Where an undeliverable parcel is returned, we will review the circumstances before determining the appropriate next steps.

Additional delivery arrangements may depend on the reason the original delivery was unsuccessful.

15. Customer Responsibility

Customers are responsible for ensuring that:

• The shipping information provided is accurate and complete.

• Delivery information is checked before the order is submitted.

• Reasonable arrangements are made to receive the parcel.

• Delivery notices or collection instructions are followed where applicable.

• We are contacted promptly if a delivery issue is discovered.

Failure to provide accurate delivery information may affect our ability to successfully deliver the order.

16. Events Outside Our Reasonable Control

We will not be responsible for delays caused solely by circumstances outside our reasonable control where we have taken reasonable steps to process and dispatch the order.

Such circumstances may include transportation interruptions, carrier disruptions, severe weather, emergencies, regulatory actions, public disturbances, infrastructure failures, or other exceptional events.

This section does not affect any rights that cannot legally be excluded under applicable UK consumer law.

17. Multiple-Item Orders

Where an order contains several products, the products may be prepared according to their individual packaging requirements.

Depending on operational circumstances, an order may occasionally be delivered in more than one parcel.

Where this occurs, parcels relating to the same order may arrive at different times.

18. Product Packaging

Packaging may vary according to the size, material, quantity, and nature of the products ordered.

Cashmere garments and other clothing items may be packaged in a manner intended to reduce unnecessary movement and help protect the products during transport.

Minor creasing caused by normal folding and transportation does not necessarily indicate product damage.

19. UK Consumer Rights

Nothing in this Shipping Policy is intended to remove, restrict, or replace any statutory rights available to customers under applicable UK consumer protection law.

Where mandatory consumer protection rules apply, those legal rights will take priority over any inconsistent provision of this Shipping Policy.

20. Shipping Enquiries

For questions regarding order processing, dispatch, delivery, missing parcels, damaged shipments, incorrect deliveries, or other shipping matters, customers may contact us using the following information:

Company: Calvane
Address: 6 BROOKWATER CLOSE, HALIFAX, HX3 0QR
Email: support@calvane.online
Telephone: +44 7823733631