Privacy Policy

This Privacy Policy explains how Calvane collects, uses, stores, protects and handles personal information when customers visit the website, contact us, create an account, place an order, purchase Women’s Coats & Jackets, Women’s Cashmere or Women’s Blazers, or otherwise interact with our online store. We are committed to handling personal information responsibly and in accordance with applicable United Kingdom data protection requirements.

1. Company Information

The website and its related services are operated by:

Calvane
6 BROOKWATER CLOSE
HALIFAX
HX3 0QR
United Kingdom

Email: support@calvane.online
Telephone: +44 7823733631

Questions relating to this Privacy Policy or the handling of personal information may be directed to the contact details above.

2. Personal Information We May Collect

Depending on how you interact with the website, we may collect personal information that you voluntarily provide to us, including:

Your name
Billing address
Delivery address
Email address
Telephone number
Order information
Products purchased
Product sizes, colours, styles or other selected options
Account information
Customer service communications
Return or refund information
Information contained in enquiries or messages you send to us

We only collect information that is reasonably necessary for the operation of our online store, the processing of orders and the provision of customer support.

3. Information Collected When You Place an Order

When you place an order for Women’s Coats & Jackets, Women’s Cashmere, Women’s Blazers or other available products, we may collect the information required to process and fulfil your purchase.

This may include your name, contact details, billing information, delivery information, product selections, order value, payment status and information relating to the fulfilment, delivery, cancellation, return or refund of your order.

We use this information primarily to perform our obligations arising from your purchase.

4. Payment Information

When a payment is made through the website, information necessary to authorise and process the transaction may be handled by the relevant payment processing service.

We do not require customers to provide payment information for purposes unrelated to completing or administering a transaction.

Transaction-related information may be retained where reasonably necessary for accounting, fraud prevention, dispute handling, refunds, chargebacks and compliance with legal obligations.

5. Information Collected Automatically

When you access or use the website, certain technical information may be collected automatically.

This may include:

Internet Protocol address
Browser type
Device type
Operating system
Language settings
Approximate geographic information derived from technical data
Pages viewed
Time spent on pages
Referring pages
Website navigation activity
Date and time of access
Technical errors
Shopping cart activity
General interaction with the website

This information may be used to operate, secure, maintain and improve the website.

6. How We Use Personal Information

We may use personal information for purposes including:

Processing and confirming orders
Arranging delivery of purchased products
Communicating about an order
Managing customer accounts
Responding to enquiries
Providing customer service
Processing returns and refunds
Resolving complaints and disputes
Preventing fraudulent transactions
Maintaining website security
Improving website functionality
Understanding how visitors use the website
Maintaining business and accounting records
Complying with applicable legal and regulatory obligations
Establishing, exercising or defending legal claims

We do not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected unless permitted by law.

7. Lawful Bases for Processing

Where United Kingdom data protection law requires a lawful basis for processing personal information, we may rely on one or more appropriate legal bases.

These may include:

Contract: Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you, including processing and fulfilling an order.

Legal Obligation: Processing is necessary for compliance with legal, tax, accounting or regulatory requirements.

Legitimate Interests: Processing is necessary for legitimate business interests, provided those interests do not override your fundamental rights and freedoms. Examples may include fraud prevention, website security, business administration and improving customer service.

Consent: Where consent is required, we may process information on the basis of your freely given consent. Where processing relies on consent, you may withdraw that consent at any time, subject to applicable law.

8. Customer Accounts

If account functionality is available and you create an account, we may store information associated with that account.

This may include your name, contact details, delivery addresses and order-related information.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe that your account has been accessed without authorisation.

Account information may be retained for as long as necessary to provide account functionality and to comply with legitimate business or legal requirements.

9. Customer Communications

When you contact us by email, telephone or through a website contact function, we may collect and retain the information contained in your communication.

We may use this information to:

Respond to your enquiry
Provide information about an existing order
Resolve delivery issues
Process returns or refunds
Investigate complaints
Maintain appropriate customer service records
Protect our legal rights where necessary

Communications may be retained for a reasonable period where needed for customer service, record keeping or dispute resolution.

10. Cookies and Similar Technologies

The website may use cookies or similar technologies that enable essential website functions and help us understand how the website is used.

Such technologies may be used for purposes including:

Remembering shopping cart contents
Maintaining website sessions
Supporting account functionality
Maintaining website security
Remembering preferences
Understanding website performance
Identifying technical problems
Measuring general website usage

Where consent is legally required before certain non-essential technologies are used, such technologies should only be activated in accordance with applicable consent requirements.

You may be able to manage cookies through your browser settings, although disabling certain cookies may affect the operation of some website functions.

11. Sharing Personal Information

We may share personal information only where reasonably necessary for legitimate business operations, order fulfilment or legal compliance.

Recipients may include organisations that assist with:

Payment processing
Order fulfilment
Delivery and shipping
Website hosting
Website maintenance
Information technology services
Security and fraud prevention
Customer service
Accounting
Professional advice
Legal or regulatory compliance

Service providers should only receive the information reasonably necessary to perform the services for which they are engaged.

We may also disclose information where required by law, court order, regulatory authority or other lawful process.

12. International Data Transfers

Some service providers involved in operating an online store may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data protection law.

We take reasonable steps to ensure that personal information remains appropriately protected when processed outside the United Kingdom.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

The nature of the information
The purpose for which it was collected
Whether an order or customer relationship remains active
Accounting requirements
Tax requirements
Fraud prevention
Chargeback or payment dispute periods
Warranty or return matters
Legal claims
Regulatory obligations

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise securely disposed of.

14. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access.

Security measures may include appropriate access controls, system protections, secure administrative practices and restrictions on access to personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should take appropriate precautions when using online services, including keeping account credentials confidential and using secure devices and networks where possible.

15. Your Data Protection Rights

Depending on the circumstances and applicable United Kingdom data protection law, you may have rights in relation to your personal information.

These may include the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing based on legitimate interests
Request transfer of certain information in a portable format where applicable
Withdraw consent where processing is based on consent
Raise concerns regarding the handling of your personal information

These rights are not absolute and may be subject to legal exceptions.

16. Requests to Exercise Your Rights

To exercise a privacy or data protection right, you may contact us using:

Email: support@calvane.online
Telephone: +44 7823733631

You may also write to:

Calvane
6 BROOKWATER CLOSE
HALIFAX
HX3 0QR
United Kingdom

We may need to request information reasonably necessary to confirm your identity before responding to certain requests.

This is intended to protect personal information against unauthorised access or disclosure.

We aim to respond to valid requests within the period required by applicable law.

17. Children’s Personal Information

Our online store is intended for customers purchasing women’s clothing and is not intended to knowingly collect personal information from children where such collection would be inappropriate or unlawful.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to review and, where appropriate, delete the information.

18. Fraud Prevention and Website Security

We may process relevant information where reasonably necessary to protect customers, transactions, our website and our business against fraud, abuse, unauthorised activity or security threats.

This may involve reviewing technical information, account information, order details, payment-related status information and transaction patterns where appropriate.

Where an order or account activity appears suspicious, additional verification or review may be carried out before an order is processed or completed.

19. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes in our business practices, website operations, legal obligations or the way personal information is processed.

Customers are encouraged to review the Privacy Policy available on the website periodically.

Any revised policy will apply to personal information in accordance with applicable law.