About Us

1. Who We Are

Calvane is a UK-based online retailer offering a carefully selected range of women’s clothing, with a focus on coats and jackets, cashmere garments, and blazers. Our aim is to provide customers with practical, versatile, and stylish wardrobe options suitable for different seasons and occasions.

2. What We Offer

Our product range is centred around three main categories: women’s coats and jackets, women’s cashmere, and women’s blazers. We select products with attention to appearance, comfort, usability, fabric characteristics, and everyday styling needs.

3. Women’s Coats & Jackets

Our coats and jackets collection is intended to provide customers with outerwear suitable for changing weather conditions and different wardrobe requirements. Depending on availability, the collection may include lightweight jackets, structured outerwear, warmer coats, casual styles, and more refined options.

4. Women’s Cashmere

Our women’s cashmere selection focuses on soft, comfortable, and versatile clothing designed to complement everyday wardrobes. Product descriptions are provided to help customers understand the available styles, materials, colours, sizing options, and care requirements relevant to each item.

5. Women’s Blazers

Our blazer collection is selected for customers looking for structured and adaptable clothing that can be worn in professional, casual, or more formal settings. We aim to offer designs that can be easily coordinated with a variety of outfits.

6. Our Approach to Product Selection

We aim to maintain a product range that balances style, practicality, comfort, and versatility. When selecting products for our website, we consider how easily an item can fit into a customer’s existing wardrobe and how suitable it may be for regular use.

7. Product Information

We aim to provide clear and useful information for every product offered through our website. Product pages may contain descriptions, available sizes, colours, materials, care information, photographs, and other relevant details to help customers make informed purchasing decisions.

8. Product Images

We make reasonable efforts to ensure that product images represent the appearance of the items as accurately as possible. However, colours and visual details may appear slightly different depending on screen settings, lighting, photography, and the device used to view the website.

9. Sizing and Fit

Where sizing information is available, it is provided on the relevant product page to assist customers when selecting an appropriate size. Because fit can vary depending on design, cut, fabric, and individual body shape, customers are encouraged to review all available sizing and product information before placing an order.

10. Customer Experience

We want customers to have a straightforward experience from browsing products through to placing an order and receiving assistance when required. We aim to keep product information, ordering processes, and customer support as clear and accessible as reasonably possible.

11. Online Shopping

Our website is designed to allow customers to browse available products, review product information, select suitable items, and place orders online. Availability may vary, and products may be added, updated, or removed from the website from time to time.

12. Customer Support

Customers who have questions about products, orders, deliveries, returns, or other matters relating to purchases may contact us using the contact information provided below. We aim to review enquiries carefully and provide relevant assistance based on the information available.

13. Responsible Product Presentation

We aim to describe our products fairly and clearly. We do not intend to misrepresent product characteristics, and we encourage customers to read the full product description and available information before completing a purchase.

14. Orders and Availability

All orders are subject to product availability and successful order processing. In some circumstances, an item may become unavailable after an order has been submitted. Where this occurs, we will handle the situation in accordance with the applicable order and refund arrangements.

15. Our Commitment to Customers

We aim to conduct our online retail activities in a professional and transparent manner. This includes providing understandable product information, accessible contact details, and appropriate support when customers need assistance with their purchases.

16. Continuous Improvement

We may periodically review our product selection, website presentation, customer service processes, and shopping experience. Feedback and recurring customer enquiries may help us identify areas where information or services can be made clearer or more useful.

17. Communication

Customers should provide accurate contact and order information when making a purchase or contacting us. Clear information allows us to identify the relevant order or enquiry and respond more effectively.

18. Our Location

Calvane operates from the following address:

6 BROOKWATER CLOSE
HALIFAX
HX3 0QR
United Kingdom

19. Contact Details

For general enquiries, product questions, or assistance relating to an order, customers may contact us using the following details:

Email: support@calvane.online
Telephone: +44 7823733631

20. Our Purpose

Our purpose is to provide an accessible online destination for women seeking coats and jackets, cashmere clothing, and blazers while maintaining clear product information, straightforward communication, and a customer-focused shopping experience.