Contact Us

We are committed to providing clear and reliable support to customers who have questions about our women’s clothing products, including Coats & Jackets, Cashmere, and Blazers. If you need assistance before, during, or after placing an order, you may contact us using the details below.

1. Company Information

Company Name: Calvane
Address: 6 BROOKWATER CLOSE, HALIFAX, HX3 0QR
Email: support@calvane.online
Telephone: +44 7823733631

2. General Customer Enquiries

Customers may contact us with general questions about our products, website, ordering process, product availability, or other matters relating to purchases made through our website.

When contacting us, please provide enough information for us to understand your enquiry and assist you efficiently.

3. Product Enquiries

If you have questions about a Coats & Jackets, Cashmere, or Blazers product, you may contact us before placing your order.

Please include the product name or other relevant product information so that we can identify the item you are asking about.

4. Order Enquiries

If your enquiry concerns an existing order, please provide the relevant order information when contacting us.

Providing accurate order details helps us locate the appropriate order and respond to your enquiry more efficiently.

5. Order Information Changes

If you believe that information submitted with your order is incorrect, please contact us as soon as possible.

We will review your request and determine whether the information can still be updated depending on the status of your order.

6. Delivery Enquiries

Customers may contact us regarding questions or concerns relating to the delivery of an order.

Please provide the relevant order information and a clear explanation of the delivery issue so that we can review your enquiry.

7. Product Issues

If you receive a product and believe there is an issue with the item, please contact us with a detailed description of the problem.

Providing sufficient information about the issue will help us understand the circumstances and determine the appropriate next steps.

8. Returns and Refund Enquiries

For questions concerning returns, refunds, or returned products, customers may contact us by email.

Please provide the relevant order details and explain the reason for your enquiry. Any return or refund request will be reviewed in accordance with the applicable return and refund terms provided on our website.

9. Incorrect Products

If you believe that you received a product different from the product you ordered, please contact us and provide the relevant order information together with details of the product received.

We will review the information provided and assist you with the appropriate resolution.

10. Missing Items

If you believe that an item is missing from your order, please contact us with your order information and identify the item you believe was not included.

We will review the available order information and respond accordingly.

11. Payment Enquiries

Customers may contact us if they have questions concerning a payment connected with an order placed through our website.

Please do not send passwords, complete payment card details, security codes, or other unnecessary sensitive financial information by email.

12. Website Support

If you experience difficulty using our website, viewing product information, placing an order, or accessing information relating to your purchase, you may contact us for assistance.

Please provide a clear description of the issue you experienced so that we can better understand your enquiry.

13. Complaints

If you are dissatisfied with a product, order, or service you received, you may submit a complaint using our contact information.

Please explain the issue clearly and provide any relevant order information so that we can properly review the matter.

14. Information to Include When Contacting Us

Depending on the nature of your enquiry, useful information may include:

Your name
Relevant order information
Product name or description
A clear description of your question or concern
Any other information reasonably necessary to understand your enquiry

Please provide only information that is relevant to your request.

15. Email Communications

Our customer service email address is:

support@calvane.online

Customers should ensure that the email address they use when contacting us is accurate and accessible so that they can receive our response.

16. Telephone Contact

Customers may contact us by telephone at:

+44 7823733631

For enquiries requiring detailed order information, written explanations, or supporting information, contacting us by email may help ensure that sufficient information is available for review.

17. Postal Correspondence

Written correspondence may be sent to:

Calvane
6 BROOKWATER CLOSE
HALIFAX
HX3 0QR
United Kingdom

Please ensure that any correspondence contains sufficient information for us to identify and understand your enquiry.

18. Customer Information and Privacy

Information provided when contacting us will be used as necessary to review, manage, and respond to your enquiry and to provide customer support.

Customers should avoid sending unnecessary confidential or sensitive information through general customer service communications.

19. Accurate Communications

Customers are responsible for providing accurate information when submitting an enquiry.

If incorrect or incomplete information prevents us from identifying an order or understanding an enquiry, we may require additional information before the matter can be properly reviewed.